At ALTJOHNJAMESON LLC, we want customers to feel comfortable and confident when purchasing products from our store. We understand that personal care products can work differently for different individuals and that there may be occasions when a purchase does not meet your expectations. Our refund policy is intended to provide a straightforward and customer-friendly way to request assistance when a product or order does not meet your needs.

Customers may submit a refund request within 60 days from the date the order was delivered. This policy is designed to give you reasonable time to evaluate your purchase and determine whether it is suitable for you. Whether the product has been opened or used, or remains unused and unopened, you may contact our customer support team if you are not satisfied with your purchase. We review refund requests individually and will work with you to determine an appropriate resolution.

To request a refund, please contact ALTJOHNJAMESON LLC at altjohnjamesonllc@gmail.com. When contacting us, include your order number and a short description explaining why you are requesting a refund. If there is a specific issue with the product or order, providing relevant details will help our team understand the situation and respond more efficiently.

In some circumstances, we may be able to resolve a refund request without requiring the product to be shipped back. Every request is considered based on the circumstances involved, and our customer support team will let you know whether a return is necessary. If we determine that an item must be returned, you will receive instructions explaining where and how to send the product.

Please do not return merchandise before receiving instructions from our customer support team. Products sent to an address without prior authorization may not be properly identified or accepted, which could delay the resolution of your request. Contacting us first allows our team to confirm the appropriate process and provide any information needed for the return.

Customers located outside the United States may be responsible for return shipping expenses when a return is required. International shipping arrangements can vary considerably depending on the destination, carrier, and package requirements. For this reason, we strongly recommend contacting us before sending anything back. Our support team can provide the applicable return instructions and help you understand the next steps before you incur additional shipping costs.

If your order arrives damaged, contains a defective product, or includes an item that you did not order, please notify us as soon as reasonably possible. We encourage customers to inspect their packages after delivery and contact our team if anything appears incorrect or damaged. To help us investigate the issue, please provide your order number along with clear photographs showing the condition of the product, packaging, or incorrect item when applicable.

Once we receive the requested information, our team will review the circumstances and determine the appropriate solution. Depending on the situation, we may provide instructions for returning the item, arrange another suitable resolution, or provide additional assistance. Our objective is to address order problems efficiently and ensure that customers receive the products and service they reasonably expected.

ALTJOHNJAMESON LLC does not currently offer direct product exchanges. If you decide that you would prefer a different product, variation, size, or other available option, the recommended approach is to request a refund for the original purchase and place a separate order for the item you would like instead. This process helps keep inventory and order records accurate while allowing you to select the replacement item directly.

If you are uncertain about which product may be appropriate for your preferences or needs, you are welcome to contact our customer support team before placing a new order. We can provide general information about available products and help you understand the differences between options so you can make a more informed purchasing decision.

After a refund request has been reviewed and approved, the applicable refund will be issued to the original payment method used for the purchase. Refunds are generally processed within 3 to 7 business days after approval. The actual time required for the funds to become visible in your account may vary depending on your bank, credit card issuer, payment provider, or other financial institution involved in processing the transaction.

Once ALTJOHNJAMESON LLC has submitted the refund, additional processing time may be outside our direct control. If you do not see the refunded amount after the expected processing period has passed, we recommend checking with your financial institution or payment provider. Our customer support team can also assist with confirming the status of an approved refund when appropriate.

Our refund policy is intended to make the resolution process clear and manageable while giving our customers a reasonable opportunity to seek assistance. We recognize that each situation can be different, which is why our team reviews requests based on the information provided rather than assuming that every circumstance is identical.

We value the trust customers place in ALTJOHNJAMESON LLC and believe that dependable customer service is an important part of the purchasing experience. If something goes wrong with an order, a product does not meet your expectations, or you simply need clarification about the refund process, we encourage you to reach out to us rather than attempting to resolve the issue without guidance.

For questions about refunds, damaged or defective products, incorrect orders, returns, or other customer service concerns, please contact ALTJOHNJAMESON LLC at altjohnjamesonllc@gmail.com. Please include your order information whenever possible so our team can review your request efficiently.

ALTJOHNJAMESON LLC
6925 GLADIOLA ST ARVADA, CO 80004

We appreciate your business and the opportunity to assist you. Our goal is to provide a clear, reasonable, and dependable refund experience while continuing to deliver products and customer service that meet the expectations of our customers.